Terms of Service

1. Who you are contracting with

Invoo is operated by DROP DASH UK LTD (14749884), registered at 10 Cranford Gardens, Royston, Barnsley, England, S71 4SP. You can reach us at support@invoo.uk.

2. What the service does

Invoo lets you record jobs, produce invoices as PDFs, track which invoices have been paid, and receive reminders about invoices that are due or overdue.

It is a record-keeping and document tool. It does not send invoices to your customers on your behalf, collect payment from them, file anything with HMRC, or give accounting, tax or legal advice. You remain responsible for the accuracy of everything on an invoice you issue — including VAT treatment, your VAT registration status, and whether the amounts are correct.

3. Your account

You must give accurate details when registering and keep your password secure. You are responsible for activity under your account. Tell us promptly at support@invoo.uk if you believe someone else has accessed it.

You must be at least 18 and using Invoo for business purposes, not as a consumer.

4. Plans and payment

The Free plan allows 1 invoice per calendar month. The Pro plan removes that limit and costs £3 per month. The Work plan removes that limit, adds the work log, and costs £6 per month. Paid plan prices are shown before VAT, which is added where applicable.

Paid plans are billed in advance and renew automatically each month until cancelled. Switching between Pro and Work takes effect immediately and is prorated for the rest of the billing period. Payments are processed by our payment provider; we do not store your card details. Prices may change with at least 30 days' notice sent to your registered email address, and a change never affects a period you have already paid for.

5. Cancelling and refunds

You can cancel a paid plan at any time from your account. Cancellation takes effect at the end of the period you have paid for; you keep the plan until then, after which the account returns to the Free plan and its monthly invoice limit. Invoices you have already created remain available to you, and so do jobs already in your work log, though logging new jobs and invoicing logged ones needs the Work plan.

Subscription payments are not refunded. Access is granted the moment you pay, so cancelling stops the next renewal rather than refunding the period you are in, and part-months are not refunded. This applies whether you cancel on the first day of a period or the last, and whether or not you used the service during it.

Two things that rule does not cover, because they cannot be signed away. If DROP DASH UK LTD fails to supply the service with reasonable care and skill, or the service is materially not as described, you keep whatever remedy the law gives you — contact us and we will put it right, which may include a refund. And if you are buying as a consumer rather than for your business, you may have a statutory right to cancel that these terms do not remove.

6. Your data

Your business and customer records belong to you. We store and process them to run the service, as described in our Privacy Policy. You can export or delete your data by contacting us. If you close your account we delete your data within 90 days, except where we must keep records to meet a legal obligation.

7. Acceptable use

Do not use Invoo to create false or fraudulent invoices, to impersonate another business, to break any law, or to attempt to gain unauthorised access to the service or to other users' data. We may suspend or close an account that does.

8. Availability

We aim to keep the service available at all times but do not guarantee uninterrupted access. Maintenance, third-party outages and faults can interrupt it. Keep your own copies of invoices you rely on.

9. Our liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, DROP DASH UK LTD is not liable for lost profits, lost business, lost data, or losses arising from an invoice being incorrect, late, unpaid or disputed. Our total liability to you in any 12-month period is limited to the amount you paid for the service in that period.

10. Ending the agreement

You may stop using Invoo and close your account at any time. We may end this agreement by giving you 30 days' notice, or immediately if you seriously or repeatedly breach these terms.

11. Changes to these terms

We may update these terms. If a change materially affects you we will give at least 30 days' notice by email. Continuing to use the service after a change takes effect means you accept it.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.